Technical expertise at the click of a button

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Meet the team

Our expert team are driven to provide the best technical and support solutions in the industry. They are an extension of your internal teams, with the knowledge, skills and advice you need to achieve your quest for OKR success.

Veronika Geneva
VP of Technical Success
Aidan Hickman
Aidan Hickman
Technical Success Team Lead
Kraig Williams
Kraig Williams
Technical Success Team Lead
Jake Esau
Lead Technical Success Architect
Amara Cole
Amara Cole
Technical Success Manager
Natalia Mihailova
Natalia Mihailova
Technical Success Manager
Ciaran Kimberlin
Ciaran Kimberlin
Technical Success Manager
Conor Lamb
Conor Lamb
Technical Success Manager
Jermaine Braumuller
Jermaine Braumuller
Technical Success Manager
Samuel Almanza
Samuel Almanza
Junior Technical Success Manager
Sofya Yanko
Sofya Yanko
Junior Technical Success Manager
Steve Hirschhorn
Steve Hirschhorn
Junior Technical Success Manager

36+

years of team experience

87+

clients

18,800+

hours of support and counting

Find out why we’re the number 1 enterprise software for OKRs

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Success from day one

Dedicated technical success manager

Your dedicated technical success manager will support you in getting the most out of your Gtmhub instance. Whether it’s advising on the best workflows to save time, creating custom integrations to centralize your data in one place or providing ad-hoc assistance whenever you need it, they are here for you, 24 hours a day, 7 days a week.

Custom integrations

With over 160 software connections, we are the most integratable OKR software for enterprise. If however you don’t see a software listed, let us know and we’ll build a custom data connector to get you up and running fast.

Custom product solution

We are dedicated to building the perfect solution for your needs. If there’s a feature you require, get in contact with your Technical Success Manager and we’ll do our best to develop it with you.

Custom Insights

Looking to get more insights out of your data? Our team can provide HTML, CSS, SQL, Javascript, Angular or nocode solutions for your dashboarding needs. Check out our importable insights or get in contact about insightboards.

SSO setup

Single Sign-On is fully supported on the Gtmhub platform. If you need help setting up Google Workplace, OKTA, onelogin, SAML or Azure Active Directory, get in touch.

API consultancy

Our API extends and integrates Gtmhub with your existing business systems. We can setup our REST API to feed your native applications and perform complex operations at scale.

visual technical support

Ongoing and additional support

Gtmhub support is consistently rated 5 stars on G2 and we have some of the happiest clients in the industry. We are here 24 hours a day, every day of the week, globally, providing you world-class support and first-class software.

Trusted by over 1,000 organizations and more than 500,000 users in 75 countries

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What our clients are saying about us

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five starts rating

We’re proud that our product and exceptional service have been recognized as best-in-class by the independent software review platform G2.

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Frequently Asked Questions

What is technical success?

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Technical Success is the name we give to our brilliantly brained team of expert engineers who implement, assist and improve the setup of your gtmhub instance. In addition, they build custom data solutions to improve how our customers interact with and utilize OKRs, and provide extensive training to get them up to speed as soon as possible.

How do I use technical success?

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Easy. Drop us an email at this address and we’ll get back to you straight away. Once we’ve made contact, a call will be arranged to discuss your specific needs and how best we can resolve them.

What are the benefits of technical success?

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The benefits of technical success are many and varied. Aside from accelarating the pesky administration tasks which can slow down implementation, our teams will also build custom features to make our solution as unique as your business.

When should I use technical success?

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Our Technical Success team is setup to:

  • Be the technical advisor for any queries
  • Partner with Customer Success to ensure our clients are successful
  • Initial account setup such as
  • Importing users, teams, organization chart
  • Importing OKRs from excel or other platforms
  • Assist in configuring out-of-the-box integrations
  • Customize reports, insights and design solutions tailored to your needs
  • Propose and implement solutions to enhance customer experience
  • Automate the progress of KRs and KPIs
  • Technical training on the administration and implementation of Whiteboards, Integrations, Workflows and more.

If you’re experiencing any challenges with the above, get in contact us with us here.

What common OKR issues can Technical Success help me with?

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Amongst others, some of the most common issues and requirements we help clients with include:

  • Improving employee engagement with OKRs
  • Personalized visual hubs for Team Meetings and Management Reviews
  • Equipping OKR Champions to tackle process issues like alignment and OKR quality
  • Scaling the automation of Key Results and KPIs

Do I have to pay extra for technical success?

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Technical Success is part of the Enterprise package.

Can I succeed without technical success?

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Absolutely! Our solutions are robust enough for those completely new to OKRs or for businesses who have many years experience in this area. Where technical success will really benefit you, is with speed of implementation and the building out of technical or complex solutions to integrate with your other business systems.

Which languages do your team create solutions in?

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HTML, CSS, SQL and Javascript

How does an enterprise OKR solution differ from SMB?

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In this instance, size really does matter. Whilst an employee at either company could in theory have the same OKR, such as increase revenue by X or reduce bugs by Y, the systems needed to support Enterprise are significantly greater. Creating alignment, ensuring transparency and having a solution robust enough to increase in tandem with the size of the employee base, is paramount. Enterprise OKR solutions therefore should offer automation, portfolio management, configurable UIs, bulk actions, success support, third party consultancy, enhanced security and more, as standard.

What Enterprise integrations do you offer?

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HubSpot, Salesforce, Zoho CRM, Slack, Basecamp, Jira, Stripe and many more. If there’s an integration you want, but don’t see listed here, get in contact and we’ll work with you to build it.