Support

Knowledge base

Have a problem you can fix yourself? Visit our library of help articles.

Tech support service

Have a problem you can’t fix yourself? You’re in the right place.

Check our status

Is Gtmhub down? Check out Gtmhub’s status here.

General support information

Self-service
Enterprise

Support hours 

8 hours per day

Mon-Fri

PRIORITY 0:

24/7

PRIORITY 1, 2, 3:

24/5

Response times 

Priority 0:

People cannot use the platform for any reason 

2 days

1 hour

Priority 1:

Something is broken and no workaround is available

2 days

4 hours

Priority 2:

Something is broken, but we have a workaround

2 days

1 day 

Priority 3:

General issues (e.g. reporting pesky bugs)

2 days

2 days

Support scope 

Issue troubleshooting 

Root cause analysis 

Screen sharing & collaboration on phone calls 

Support channels 

Chat 

Customer Portal/Email 

Phone 

Self-service

Support hours 

8 hours per day

Mon-Fri

Response times 

Priority 0:

People cannot use the platform for any reason 

2 days

Priority 1:

Something is broken and no workaround is available

2 days

Priority 2:

Something is broken, but we have a workaround

2 days

Priority 3:

General issues (e.g. reporting pesky bugs)

2 days

Support scope 

Issue troubleshooting 

Support channels 

Chat 

Customer Portal/Email 

Enterprise

Support hours 

PRIORITY 0:

24/7

PRIORITY 1, 2, 3:

24/5

Response times 

Priority 0:

People cannot use the platform for any reason 

1 hour

Priority 1:

Something is broken and no workaround is available

4 hours

Priority 2:

Something is broken, but we have a workaround

1 day 

Priority 3:

General issues (e.g. reporting pesky bugs)

2 days

Support scope 

Issue troubleshooting 

Root cause analysis 

Screen sharing & collaboration on phone calls 

Support channels 

Chat 

Customer Portal/Email 

Phone 

FAQ

How do I contact you if I need support?

You’ve got a few options. Reach out to us through our Gtmhub Customer Portal. From there, let us know if you need billing or technical support, want to report a pesky bug, or suggest an improvement or a feature. You can chat with us and e-mail us. 

What are your Enterprise support policies?

Check out our Client Support Policy to learn about client support services for those with active Master Service Agreements here

Do you need support?