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Episode 02

Process can drive outcomes

Guest

Andrew Wallace

Managing Director + CPO at SmileBack

Episode Notes

How do you define a product to an organization that thinks of its product as operations or food? It is a hard task to create and work with two very different frameworks efficiently.

In this episode of Dreams with Deadlines, Jenny speaks with Andrew Wallace, the managing director and CPO of SmileBack. It is a simple to use customer satisfaction platform that is deep on insight. He is the previous director of product management at Chef’s Plate which was acquired by the German meal company HelloFresh in 2018.

Andrew joined Chef’s Plate as their first director of product and had to quickly learn and execute an improvising strategy around technology backlog and frontend. He shares how tried to illustrate the impact of major decisions on everything else at Chef’s Plate and help make better decisions.

Listen in to learn the importance of identifying risks in the business and realize that they’re just part of your day to day business activities. You will also learn why issues should not be a bad thing but rather a wake-up call and a measure of performance.

“We’d start with customer success very intentionally; we solved a lot of problems for them using technology so we’d offer and be the support basically.” – Andrew Wallace

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