In this episode, Jenny Herald interviews Flavia Neves, Director of Product Management at Spotify and former VP of Product at Free Now. Flavia shares Free Now’s OKR journey. Listening to their experience is like going through the hero’s journey. She's gathered some lessons learned and provides advice to organization's considering adopting OKRs. There is pre-work required to make OKRs work. Tune in to find what you need to make your program successful.