Metrics database. The right KRs per department or data source.
Total amount of deals in progress in your sales pipeline.
Predictable income of a company for each month
Measures the cost of getting a new customer.
Shows you the percentage of your website's visitors who perform specific action.
The completion rate shows the percentage of users who successfully complete a given task.
Fundamental metric that shows the average time that your users need to complete a given task.
How much a customer worth to your business.
The return on an investment relative to the investment made.
Shows how much time it takes to a team or individual to complete a task.
Average amount of work an agile team can complete during a period of time
Measures the loyalty that exists between a provider and a consumer
Ability of an organization to retain its employees for given period of time.
The known problems and issues delivered at the end of the development period.
People that visited your website regardless of the number of times they did it.
The percentage of single-page sessions
The extent to which customers are able to recall or recognise a brand.
How much time it takes the support team to get back to a customer’s first request.
Average time to resolve a case
Average number of replies per ticket / case.
Number of times customer abandon the chat or the support session / case.
Average number of tickets/cases per client.
Resolved cases relative to the total number of tickets
Average time between posting ticket to assigning it.
The average cost per hired employee.
How much each one of your employees is actually earning for the company.
Measures how many days average the employees are missing.
How much costs for the company the benefits package per employee
Average time an employee being with the company
Average time it takes from announcing open position to hire an employee for it
Percentage of applicants that make it to the next stage of the selection process
Measures how often does the preferred candidate accept the position
How much profit it is being generated average per employee