Create support OKRs with live KPIs from Freshdesk
We have just released a new connector for Freshdesk, a popular customer support software and ticketing system.
Similar, to our existing connector for ZenDesk, FreshDesk connector can be used to attach live KPIs, such as number of open tickets, average response time or number of high priority tickets to an objective in Gtmhub.
- Objective: Provide 5-star service to our entreprise clients
- Key result 1: Reduce average response time for entreprise tickets from 4 hours to 3.5 hours
- Key result 2: Get an average rate of 4.5 on entreprise tickets
You can attach these key results to be automatically updated, in real time, directly from FreshDesk.