Create support OKRs with live KPIs from Freshdesk

Posted by Ivan Osmak
on October 6, 2017

We have just released a new connector for Freshdesk, a popular customer support software and ticketing system.

Freshdesk customer support
Freshdesk customer support

Similar, to our existing connector for ZenDesk, FreshDesk connector can be used to attach live KPIs, such as number of open tickets, average response time or number of high priority tickets to an objective in Gtmhub.

Use case

  • Objective: Provide 5-star service to our entreprise clients
    • Key result 1: Reduce average response time for entreprise tickets from 4 hours to 3.5 hours
    • Key result 2: Get an average rate of 4.5 on entreprise tickets

You can attach these key results to be automatically updated, in real time, directly from FreshDesk.

Demo & instructions

If you’d like to see a live demo of Freshdesk connector, drop us a line here. Alternatively, you can try it out yourself following instructions here.