Create support OKRs with live KPIs from Freshdesk
We have just released a new connector for Freshdesk , a popular customer support software and ticketing system.
Freshdesk customer support
Similar, to our existing connector for ZenDesk , FreshDesk connector can be used to attach live KPIs, such as number of open tickets, average response time or number of high priority tickets to an objective in Gtmhub.
- Objective: Provide 5-star service to our entreprise clients
- Key result 1: Reduce average response time for entreprise tickets from 4 hours to 3.5 hours
- Key result 2: Get an average rate of 4.5 on entreprise tickets
You can attach these key results to be automatically updated, in real time, directly from FreshDesk.